Since 1990 we have sold pre-made Madson Client & Pet History filecards. They are available on the Order page. Click here. All other grooming business forms are now only available on the Digital Files USB Flash Drive described below.

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Business Forms & Appointment Books
2019 Version 2

User Guide Book with Digital Files USB Flash Drive

Pages: 30 Format: Spiral Bind Cover Price: $29.95

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Extensive Selection of Business Forms

We first introduced Madson Business Forms and the Madson Management System forms in our management book, From Problems to Profits: The Madson Management System for Pet Grooming Businesses. It will help if you know the difference between the two.

• The Madson Management System forms can be photocopied directly from your copy of From Problems to Profits.
• Illustrations of Madson Business Forms are in From Problems to Profits but cannot be photocopied from the book. Until 2006 you could only buy them pre-made direct from Find A Groomer Inc.

The Business Forms and Appointment Book with a Digital Files USB Flash Drive offers you more freedom of access to both form styles. You do not need to photocopy forms from the book. Some of the business forms on the USB Flash Drive can be customized where appropriate, and nearly all of them were redesigned to suit the needs of businesses of three size, small, medium and large operations unlike the styles in the book. Click here to read the Table of Contents for the accompanying User Guide.

Instructions to Use Our Business Forms

Detailed instructions in the proper use of all forms can only be found in From Problems to Profits book. We do continue to sell the book but with over 30,000 copies in print it is easy to find used copies at Amazon.com, and sometimes Craigslist and eBay.

How to Customize Forms

Some of the digital files provided on the Digital Files USB Flash Drive are business forms you can customize. We provide digital files in MS Word® format. You will need a computer (Windows® or Mac®) running MS Office® or Word® or compatible word processing program that can load Word (.doc) files. There are several options today. Our Word forms are compatible with Office 2003 or later.

Readers can alternatively take the USB Flash Drive to local typesetters for customization and have them printed. Most forms can be printed on your home or office printer, however, the Madson Client & Pet History Filecard should be printed on cardstock and cut to size by a professional printer. We also recommend online printers such as uPrinting.com for great prices and quality.

Most of the customization opportunities relate to client relations forms. For example, you can add your business logo, location address, photos and maps. You can also add more descriptions of your services and policies on the Pet Care Services Brochure and Mailer. Accounting-related forms do not need customization. If you do not feel comfortable doing the customization ask a local typesetter, printer or desktop publisher to make the changes.

Forms and Make Your Own Appointment Books on the Digital Files USB Flash Drive

Below you will find a detailed list of all digital forms and artwork you get. They originated from the From Problems to Profits book, but they have been updated and provided in digital form. The appearance of nearly all forms in the book have been updated.

Today, many groomers use appointment scheduling services or software. However, there are grooming business owners that continue to use manual appointment books. If you do, check out the most unique Make Your Own Appointment Book included on the USB Flash Drive and instructions in this User Guide.

From Problems to Profits did not include a manual written appointment book. When we created the digital form files we added a bonus, Make Your Own Appointment Book models. Our appointment scheduling techniques are both typical and quite newfangled. The latter describes our unique scheduling system for medium or larger businesses called the Time in Time Out Scheduling System. The User Guide include instructions for this very different scheduling system. We love it.

List of Madson Management System Forms and Artwork on the Digital Files USB Flash Drive

All business form digital files are in Word (.doc) format except the pen and ink artwork provided in JPG format. Use the artwork in an illustration program to make business-related postcards or greeting cards. Chapter references help you find instructions for each form described in From Problems to Profits.

• Ad Response Record (Chapter 12)
• Annual Profit/Loss Projection (Chapter 13)
• Cash Reserve Journal Worksheet (Chapter 4)
• Client Base Goal Worksheet (Chapter 12)
• Client Services Procedures Checklist (Chapter 11)
• Daily Response Report – Telemarketer/Scheduler (Chapter 12)
• Daily Response Report – Receptionist (Chapter 11)
• Emergency Report (Chapter 10)
• Performance Evaluation – Bathing Dept. (Appendix B)
• Performance Evaluation – Client Relations Dept. (Appendix B)
• Performance Evaluation – Grooming Dept. (Appendix B)
• Performance Evaluation – Manager (Appendix B)
• Supplies Control Log (Chapter 13)
• Weekly Summary of Complete Trim & Bath-Only Services (Chapter 14)
• Artwork Only to Make Pet Birthday Cards (Chapter 11)

• Artwork Only to Make Get Well Cards for Pets (Chapter 11)

• Artwork Only to Make Pet Sympathy Cards – Part 1 (Chapter 11)

• Artwork Only to Make Pet Sympathy Cards – Part 2 (Chapter 11)

List of Madson Business Forms on the Digital Files USB Flash Drive

All business form digital files are in Word (.doc) format. Chapter references help you find instructions for each form described in From Problems to Profits.

Form names listed in red indicate you can customize them using MS Office®, Office 360® or Word® or compatible program.

• Madson Client & Pet History Filecard (original 5″ x 8″)

  Our most popular form! Now you can print your own but if you do it on your computer remember that your printer must handle cardstock weight paper for best results, and we further caution you. Your computer printer probably uses letter size paper. To end up with 5″ by 8″ filecards you have to do some precise paper cuts, and you should use a paper cutter for cardstock, not scissors, for best results. We encourage you to have your local copy center assist you with a copier suited to cardstock paper, and often they have a good paper cutter. Some clients simply print the original art (front and back side of card, 2 per page) as provided on the disk and use clean white paper. Then, take the 2 pages to your local copy center and let them make the forms from them. Copy centers have paper cutters and copiers that can use cardstock paper. Also, you can avoid trimming requirements using the letter size format below. Finally, because you are making these forms yourself, you can print them on blue for boys and pink for girls if desired. The filecard has room for 2 pets per owner, and 12 service appointments on Side B. Each letter size sheet of paper has either 2 front’s, or 2 back’s, of the filecards.
  See Chapter 11 for original only.

• Madson Client & Pet History Filecard (New Large Style on Letter Size Paper)

  No more index card size limitations. Instead of room for 12 appointments on the standard 5″ by 8″ size, you have room for 40 appointments! Wow! You can store these cards similar to medical office filing systems. Because it’s letter size you don’t have to “trim” the paper down to 5″ by 8″ size, just print them on heavy paper and possibly cardstock paper if your printer uses a “pass through” system rated for cardstock paper. You can also have your local copy center print these on cardstock paper. Form still has room for 2 pets per owner. You can buy protector sheets for letter size forms through office supply stores which makes filing them easier, similar to open shelf filing used by many medical offices. Because you are making these yourself, you can print them on blue for boys and pink for girls if desired. See Chapter 11 for original only in 5″ by 8″ size. Letter size not illustrated in book.

• Madson Client Response Postcard

  This form has been simplified and the text is much the same. However, all artwork has been removed giving you room to add a small company logo or other JPG graphic on the front side. Using letter size paper you print on both sides, and then you must use a paper cutter to make 2 cuts leaving you with 4 postcards per sheet of letter size paper. We suggest you use cardstock paper, but ensure that your computer printer is suitable for using cardstock paper. You can have your local copy center photocopy on cardstock and they may have a paper cutter too. See customization notice below in red. We suggest you use a colorful cardstock paper. See Chapter 11 for original only.

• Side A – Before making 2 paper cuts resulting in 4 postcards per sheet of cardstock. Add your own graphics, and your return address info. (Actual size 8.5″ by 11″)
• Side B – Before making 2 paper cuts resulting in 4 postcards per sheet of cardstock. Add your own graphics if you like, and your business contact info for sure. (Actual size 8.5″ by 11″)

• Madson Client Service Questionnaire (original)

  This form is easy to print on a computer with printer. It is one-sided and you don’t have to use heavy paper or cardstock, yet you may. You actually make 2 questionnaires per sheet of letter size paper, so you will have to make one paper cut per sheet of paper. A paper cutter makes the task easy. See Chapter 11 for original only.

• Madson Client Service Questionnaire (eCommerce Version)

  The new “eCommerce” version is almost the same of the original questionnaire (see above) but it has additional questions:
  “Would you like appointment reminders and/or confirmations by mobile text message Y/N” then followed by, “If not, how about email?” Y/N
  A growing number of pet owners are using Smartphones and email but if you are unsure how they would feel about your contacting them using these methods, take a survey with this questionnaire. See Chapter 11 for original

• Not illustrated here because it is almost identical to alternate version shown above except there are additional ecommerce questions. No customization required. (Actual size 8.5″ by 11″)

• Madson Daily Caging & Payment Register – 52 Cage/Units

  This form is easy to print on a computer with printer using letter size paper. It is one-sided and you don’t have to use heavy paper or cardstock, yet you may. There is no cutting required. However, we know many readers have small to medium size businesses and you don’t need space for 52 cages. Great! Look below for 2 new versions for smaller businesses. See Chapter 13 for original only.

• Side A – (No Side B, this is a one-sided form) No cuts required. No customization required. (Actual size 8.5″ by 11″)

• Madson Daily Caging & Payment Register – 24 Cage/Units

  Instead of 52 cage/units this form has space for businesses that have 13 to 24 cage/units. More room to write easily. See Chapter 13 for original only.

• Side A – (No Side B, this is a one-sided form) No cuts required. No customization required. (Actual size 8.5″ by 11″)

• Madson Daily Caging & Payment Register – 12 Cage/Units

  Instead of 52 cage/units this form has space for businesses that have 1 to 12 cage/units. Suitable for 1 person and small businesses. More room to write easily. See Chapter 13 for original only.

• Side A – (No Side B, this is a one-sided form) No cuts required. No customization required. (Actual size 8.5″ by 11″)

• Madson Manager’s Daily Summary Report of Sales & Services

  This key form is no longer printed on the outside of a 9 X 12 envelope. Instead you can easily print the from on 2 sheets of single-sided letter size, regular paper and attach them to an inexpensive Kraft manila envelope. Otherwise there are no other changes. A simple cost effective solution to printing on large envelopes at great expense. See Chapter 13 for original only.

• Side A – No cuts required. No customization required. (Actual size 8.5″ by 11″)

• Side B – No cuts required. No customization required. (Actual size 8.5″ by 11″)

• Madson Pet Care Services Brochure

  Generally the information printed on this form is the same as in From Problems to Profits book, however, it requires a great deal of customization by you or someone skilled with word processing. All of the artwork you see on this form as illustrated in From Problems to Profits has been removed. You can use your word processor program to change any text you desire, and to add artwork, such as your company logo, photos of your business or pets, maps to your location and more. You can use white or pastel letter size paper to print this form on your computer printer and then tri-fold it. When editing add your company name, address, telephone, email and web site address on the front panel. There is so much you can do but you must have the experience of customizing Word documents using Microsoft Word or compatible. See customization notice below in red. See Chapter 11 for original only.

• Side A – This forms requires substantial customization, but that also means you can add many pieces of info or graphics that you desire. Plenty of room for maps, photos, logos and other service information. No cuts required. Print 2 sided and then tri-fold. We suggest you use a pastel paper. (Actual size 8.5″ by 11″)

• Side B – This side doesn’t require customization, yet you can edit the text to best describe your services. For example, you can change the name of the Preferred Client Program (see From Problems to Profits) to your program’s custom name. (Actual size 8.5″ by 11″)

• Madson Pet Groomer’s Report & Health Alert

  New size! Now 33% larger giving you more room to write notes. Besides the Client and Pet History Filecard this form is immensely popular as it should be with our clients. We distributed more than 400,000 copies in our business over 25 years. It’s the most professional “report” card out there, and now you customize it further. Once you customize your form you can print it double-sided on regular letter size paper (white or pastel). After printing make one cut with a paper cutter, and you have 2 forms for every sheet of regular letter size paper. Economical. Please note that we removed all artwork from this form as illustrated in From Problems to Profits book. You must add your company contact information and a logo or similar graphic file. If you don’t know how to do that please consult your local printer or desktop publisher. See Chapter 13 for original only.

• Side A – This side requires some customization with your company information and we suggest you place a large logo or other graphic. Once printed dual-sided using Side B below you make one paper cut and thereby you have 2 forms per sheet of paper. (Actual size 8.5″ by 11″)

• Side B – This side requires no customization. (Actual size 8.5″ by 11″)

Madson Time-in Time-Out Appointment System™ Pages

We strongly support grooming software for all grooming business. Some groomers prefer manual appointment books. For this reason we are releasing for the first time the Madson Time-in Time-Out Appointment System™ pages with our Business Forms as a bonus. You can print the pages of your choice and create your own manual appointment book. There is a style for a mobile grooming business, and options for 1 groomer businesses, or larger operations with more than 1 groomer.

Instructions for their use is in the User Guide with this user guidebook. You will need to print copies on regular letter size paper, and then 3 hole punch the copies and store them in a 3 ring binder. You can customize all of them with Microsoft Word or compatible program. All pages include spaces for you to hand write date and day of week. No pages are dated automatically, you must hand write in dates.

In a nutshell, “Time-in Time-Out” best organizes any operation. There’s never a question in small or large businesses which pet is most likely the one that should be groomed next. The prime candidate is the pet with the earliest “Time Out” that has not yet been groomed. This system becomes all the more valuable as you grow a business. It’s also a brilliant way in the Expert Level of the system to assign pet owners their required arrival times based on their assigned time out shown on the appointment book.

Below are samples of various appointment scheduling styles mostly based on viewing one page per day or one page week.book styles. There is a custom style for a weekly view for a mobile groomer operation. You choose the one right for you, edit hours of operation as necessary and then print and bind in a 3 ring binder.

• Daily View Templates
  • One Page Per Working Day for 1 to 3 Groomers
• Weekly View Templates
  • Mobile Groomer Weekly View
  • One Groomer Weekly View

Here are the page templates you can choose from on the CD. Remember, instructions to use these appointment books are on the CD.

• Up to 3 Groomers Daily View

  Basic Time-in Time-Out System
  An easy form for a shop with 1 to 3 groomers. All 3 groomers have a separate scheduling area. Room for 3 groomers on one letter size piece of paper. Enough room for up to 11 appointments per day. Information recorded per groomer, per appointment includes, time-in, pet owner name, telephone, number of pets, pet name(s) and notes, and finally time-out. Time-out can be written in when the appointment is taken, or at the time the pet owner arrives. You can customize the left column “Time In” to suit your hours of operation.

• The left column, Time-In, can be customized to meet your hours of operation before you print copies. Use one sheet per day of week. There are 3 scheduling tables, assigned one per groomer, up to 3 groomers per page. This format is a daily view style, one sheet per day. (Actual size 8.5″ by 11″)

• 1 to 3 Groomers Daily View (variation)

  An easy form for a shop with 1 to 3 groomers. However the version is this from is entirely based on the full concept of time-in and time-out. At a glance you can see (and you can customize) how many openings you have for pets whose time out will be 3 pm, and it also tells you at a glance if a pet is going to be ready at 3 pm it must arrive with its owner by 11 am. Another example, if a pet’s time out is noon, and there is a space available, you can take the appointment, and at a glance it says any pet going out by noon must arrive by 8 am. SO EASY. You can customize the pre-written hours for both Time-in and Time-out to suit your operation. More instructions are provided for this advanced timing system in the user guide. Room for up to 28 pet owner names per day per sheet. There is a column for #GR & #BO too for each appointment. Use that column to note how many pets each pet owner is scheduling, and whether they are “complete grooming” or “bath-only.” Receptionists love this system. It’s so easy to train them how to take appointments. You can customize both the time-in and time-out settings before you print the appointment books pages. BRILLIANT! This system works best with business with 15 or more appointments daily. Other recorded information includes pet owner name, telephone, complete grooming or bath-only, pet name(s) and notes.

• The left column, Time-In, and the right column, Time-Out can be customized to meet your hours of operation before you print copies. Use one sheet per workday. (Actual size 8.5″ by 11″)

• Mobile Groomer Weekly View

  Time-in Time-Out
  Tracks Generator Hours, Mileage & Gas Purchases
  (2 pages/week, page 1 is Mon-Wed, page 2 is Thu-Sat/Sun)
  A special appointment book page for mobile groomers only. You can view a whole week by laying out 2 pages side-by-side, face-up in your ring binder appointment book. Use a 3 ring binder to compile your appointment book pages after 3 hole punching them. For each appointment your scheduled arrival time is the “Time-in” and your departure time is the “Time-out.” For each appointment you record pet owner name, telephone, number of pets, pet name(s) and in notes you can record the address as needed, or grooming notes. Employers of mobile groomers may find this format very helpful to when tracking hours worked by mobile employees. Each workday you can also note your starting and ending mileage, total mileage calculation, starting and ending generator hours, total generator hours calculation and note much you spent daily on gasoline and other vehicle operating expenses.

• While you can customize this form you don’t have to make any edits.
  (Actual size 8.5″ by 11″)

• 1 Groomer Weekly View

  Basic Time-in Time-Out
  (2 pages/week, page 1 is Mon-Wed, page 2 is Thu-Sat/Sun)
  You can view a whole week by laying out 2 pages side-by-side, face-up in your ring binder appointment book. You copy pages, after editing as desired, and use a 3 hole punch following our instructions, and finally bind the pages in a 3 ring binder. Enough room for up to 11 appointments per day. Information recorded includes, time-in, pet owner name, telephone, number of pets, pet name(s) and notes, and finally time-out. Time-out can be written in when the appointment is taken, or at the time the pet owner arrives. You can customize the pre-printed hours in the Time-in column to suit your operation.

• The left column, Time-In, can be customized to meet your hours of operation before you print copies. The sheet covers Monday thru Wednesday. (Actual size 8.5″ by 11″)

Final Details About the Digital Files USB Flash Drive

The digital files require Microsoft Word® or compatible program suitable for running on your Windows® or Mac® computers. Please note that our product support does NOT provide training in how to use your word processing program, nor in how to customize our forms. Customizing any of our forms requires previous experience with word processing software. The User Guide we supply does provide basic instructions of how to use your word processor program. We guide you with what information to customize and options for graphics only. If you are hesitant about your word processing skills consider using the services of your local printer or desktop publisher. Provide them with the Digital Files USB Flash Drive and your custom desires and let them make your forms. Just having this form as a starting point will save your professional a great deal of time because they don’t know what to write.

MS Word, MS Excel, MS Office, Office 360 and Mac are registered trademarks of their respective owners.

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The latest version of Business-in-a-Box is 7.1.4, released on 02/21/2017. It was initially added to our database on 10/29/2007.

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